What comprises a successful key account manager? Differences in the drivers of sales performance between key account managers and regular salespeople

نویسندگان

چکیده

Although drivers of the performance key account management programs have been great interest to research and practice, on sales at individual level managers is scarce. Based survey data objective 1205 5818 salespeople, this study identifies manager's differences between regular salespeople's performance. Most importantly, project skills, use internal experts, creation communication customer value, their need for achievement reflect positive whereas digital tools diminishes Furthermore, experts reflects a more important determinant than skills are strongly related This provides implications recruitment training managers.

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ژورنال

عنوان ژورنال: Industrial Marketing Management

سال: 2022

ISSN: ['0019-8501', '1873-2062']

DOI: https://doi.org/10.1016/j.indmarman.2022.09.003